Frequently Asked Questions

Everything you need to know about your LE SSERAFIM experience.

When will my order ship?

Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping varies by location.

What is your return policy?

We offer a 30-day return window for most items in their original, unopened packaging. Please note that limited edition collectibles and digital media may be final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific region.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Are the products official and authentic?

Absolutely. All merchandise sold on our official store is 100% authentic and officially licensed. We take pride in providing high-quality goods to our fans.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout.